http://www.advancescripts.com/rss/542.htmlCustomer Support RSS feedsen-usCopyright (c) AdvanceScripts All rights reserved. http://www.advancescripts.com/detailed/16809.html Easy to install and use. PHP and MySQL web based application help desk, software for the management of trouble tickets and custom service, includes live chat. http://www.advancescripts.com/detailed/16693.html Protect your email address Avoid email harvesting Dramatically reduce spam with our HelpDesk script. You don't have to give out your email address to strangers anymore. Use your helpdesk link instead, and make a professional impression at the same time. Your email address is hidden from the user and email-harvesting spiders. (Of course, trusted members can always email you to obtain your email address for a more personal contact.) http://www.advancescripts.com/detailed/16632.html With 3 simple steps you will have Ticket Support Script installed on your website. You receive full source codes and you can modify them. Ticket Support Script works on any web browser - Internet Explorer, Mozilla, Netscape, Opera, Safari, etc... You will not have to worry about 2 or more people replying to the same email messages because with Ticket Support System multiple support operators can reply to clients' questions without overwriting each others replies. You can install Ticket Support Script on ALL your websites. Free installation. Multiple support members - create as many support operators as you want. You can create operators to only view and reply the tickets or administrators to manage operators and options. File uploads - allow or disallow files uploading when posting or replying to a ticket. Built-in search engine helps you find a ticket using ID, name or email address. Ticket Status - create different ticket statuses - Replied, Currently processing, Closed, etc… Ticket Category - let users specify the category for each ticket - Sales, Technical, Billing, etc. We do all kind of custom modifications to the script. With Ticket Support Script you can be 100% sure that you will receive all clients requests and they will read your replies! http://www.advancescripts.com/detailed/16389.html Omnistar Live is a live customer service software system that allows you to chat with site visitors, log support issues in a help desk, and create a knowledgebase of information. With Omnistar Live’s dynamic call tracking software, you can quickly and easily manage support and sales issues reported in any help desk call center. http://www.advancescripts.com/detailed/16143.html Provide live chat support to your visitors. Also includes knowledge base and trouble ticket system. Add additional moderators. Online indicator on your main page. Easy to set up and administer. http://www.advancescripts.com/detailed/15948.html The full box office solution. The ticket system can be used for disco's, theaters, parties, operas, school shows. We are a completely free open source box office solution which handles booking online ticket sales, box office and ticket takers. Fully customisable seating charts and pdf tickets there isnt much you cant do with this software and even better were adding new features regularly! Fusion Ticket is based on the old MyTicket platform. This new version brings new light to the old project. Now with a new dev team, the script is fully php5 and mysql5 compliant http://www.advancescripts.com/detailed/15850.html Yalst ("yet another live support tool") is a powerful chatting tool that integrates easily with any Web site. The highlights are visitor and operator initiated chats, visitor monitoring and tracking with alarm functionality, form monitoring, file transfers in both directions during chats, plugin-free co-browsing, marketing tools (push banners, URLs, messages, and customized surveys), ad-tracking of campaigns, conversion tracking, departments, a FAQ database, a customized contact form (if chat is http://www.advancescripts.com/detailed/15686.html The main description will fit in some kind of live chat support system. However, there are some big differences and advantages: - You can open a chat window (inline or pop-up) to any online visitor. - Run on multiple sites: one master centralized site and many clients (domains) to serve. - Optimized for high traffic sites. - Client sites just need add a small javascript, no php involved. - Only open connections when some status change (admin logged, new chat, etc). - Chat's script is really fast using filesystem for writing. - Idem for reading, just show file contents via ajax. - Show your online status. - Log chat messages http://www.advancescripts.com/detailed/15607.html Yalst ("yet another live support tool") is a powerful chatting tool that integrates easily with any Web site. The highlights are visitor and operator initiated chats, visitor monitoring and tracking with alarm functionality, form monitoring, file transfers in both directions during chats, plugin-free co-browsing, marketing tools (push banners, URLs, messages, and customized surveys), ad-tracking of campaigns, conversion tracking, departments, a FAQ database, a customized contact form (if chat is offline), chat between operators, and an application programming interface for deep Web site integration. http://www.advancescripts.com/detailed/15411.html Hesk is a PHP helpdesk software that runs with a MySQL database. It allows you to setup a ticket based support system (helpdesk) for your website. Your customers are able to submit support tickets and the staff has a nice web based interface to reply to and manage tickets. Features include multiple staff logins, categories, powerful ticket search functions, file attachments, custom fields, canned responses, easy-to-use web interface and more. http://www.advancescripts.com/detailed/15387.html QuickTicket is a powerful, scalable and fully customizable trouble ticket management system for your web site. It support several databases : MySQL, SQL Server, PostgreSQL, FireBird, SQLite, MS-Access via odbc, Informix or DB2 http://www.advancescripts.com/detailed/15244.html KubeSupport allows you to provide support to your customers via Tickets, Manauls, Knowledgebase and other features. Edit the full layout and design of you support center using easy to edit templates. Install the script in minutes with the easy to use installation wizard. Create tickets via the easy to use web interface or via email. Convert to any language using the easy to edit language files. http://www.advancescripts.com/detailed/15157.html Create and manage helpdesk support issues . Customer Helpdesk is another revolutionary product from Webbiscuits which provides support for your customers. • Display tickets according to the priority • Reply tickets using canned messages • Integrate with Webbiscuits FAQ Support • Upload file attachments • Support tickets will be forwarded to knowledgebase • And other features. http://www.advancescripts.com/detailed/15107.html Affordable all in one solution that will allow you to provide superior customer and/or tech support directly from your website. A single agent has the ability to simultaneously open multiple chat windows if required. All logs of conversations are automatically archived. Includes online/offline status images, predefined responses (canned messages), ring alerts and more. Brandable and simple to install http://www.advancescripts.com/detailed/15096.html A nice looking online support script using php + mysql + flash to operate. Wait for a representative to answer the customer, but after some while if you are offline, cusomer can send you an email. Version 1.6 comes with status indicator. Latest version 1.7 supports multilingual and translator http://www.advancescripts.com/detailed/14863.html Escon SupportPortal offers web-based support solution with Incident Management, Knowledge Management, Live support chat, Product Catalog, News management and Support Forum and in one low-cost collaborative package intended to use in B2B or B2C. Escon SupportPortal enables organizations to manage their services through a fully integrated solution. http://www.advancescripts.com/detailed/14862.html Escon LiveHelp is instant messaging applications designed specifically to provide online assistance to users of a web site. The software enables the administrator or webmaster of a web site to receive and respond to text communication from multiple users of the web site. LiveHelp allows the users to be queued, so that one member of staff can deal with a customer and then automatically move on to the next customer. http://www.advancescripts.com/detailed/14418.html Help desk & support ticketing. We have decided to make iSupport THE ultra-robust & affordable customer support solution. Our new price (just $9.95) should make this wonderful system available to any budget. This system includes support ticketing, a knowledge base system (with commenting) and support ticket conversion features. FAQ, announcement & customer testimonial system. Multiple administrator support, extensive administrative panel, support panel and client panel. Email notifications (sorry no email piping.. Yet), unique template system & powerful support ticket organization features. Our easy installation will have most users up and running quickly. Customization is also quite easy, even for the non-programmer. Many additional features are yours as well with iSupport, please come check them out at our website. Live demonstrations available http://www.advancescripts.com/detailed/14182.html Live Desk Pro is professional customer support helpdesk. It will gives you a live web-based help support service -make you look professional, automate your business and saves many customer support hours, also you can stores files for download by customer. Included in the script: Troubleshooter, Files list and Knowledgebase. Admin can create unlimited staff user and unlimited department. Admin and staff can open, reopen or close support ticket. The script requires PHP and MySQL. http://www.advancescripts.com/detailed/14071.html A flexible and easy-to-use helpdesk system written in PHP featuring tickets, knowledgebase and downloads. 100% XHTML 1.0 STRICT/CSS2 compliant output, supports MySQL, SQLite and PostgreSQL databases, PHP4/PHP5 compatibility (safe mode, error_reporting(8), register_globals=off). Other features: Skinnable interface & variety of skins to choose from, powerful registration system, widgets such as timezone viewer, UTF-8 based multilanguage support, converting emails into tickets from a POP3/IMAP account, access to tickets from a WAP device [any WAP phone], RSS/Atom feeds for your tickets and each single ticket, built-in IP-to-Country recognition, activity log with filtering by user/IP etc. Live demo is available. http://www.advancescripts.com/detailed/13381.html R-HelpDesk Scripts is a web based support ticketing system that helps you manage all your support tasks easily and efficiently We all know how important it is to provide quality and fast support to your customers. With traditional emails, you tend to get spam emails, or even miss or lost track of your emails. Now with JR-Helpdesk, your problems are solved. http://www.advancescripts.com/detailed/13165.html Facil HelpDesk is an customer support management system for PHP, based in tickets, enabling users to track and manage their support requests faster. Facil HelpDesk was designed for small and medium companies with one or more members of staff or for those who want to organise communications instead of using contact forms, hidding emails, etc. With Facil HelpDesk, you have access to articles, polls of responses, basic reports of usage,email validation,email notifications,etc. Include usefull options that are available in complex HelpDesk at a fraction of the cost. It's documentation is simple. It's use is intuitive you will learn to use it in 5 minutes or less. Supports three levels login(user, staff member and administrator) Installation takes 20 seconds,after of uploading files by ftp, in three steps. Visit the online demo(administrative/staff ) at: http://www.demo.cromosoft .com http://www.advancescripts.com/detailed/12797.html Developed to help support Fast Track customers, our application is being used by several businesses around the world. The professional version includes a 1yr warranty with full access to technical support by phone or email, a better user administration center, multiple language support, and much more. The FREE version has a few of the same features as the professional version and does not include a warranty. http://www.advancescripts.com/detailed/12723.html Costing only $8.00, the professional version of the highly popular Fast Track Sites Trouble Ticket System is extremely affordable. This new and improved version has a large amount of features including: a better GUI, User Administartion, custom problem categories, emailing options, and much much more. This version contains a completely redesigned User Interface, and the underlying code has also been reorganized to allow you greater control over your customer's tickets, and also makes it a better experience for them by allowing them to easily see which ticket are open or closed, and also when they were updated. The new design of the Fast Track Sites Trouble Ticket System Pro Edition also allows for easy changes to it, the stylesheet has been redone for ease of changes. http://www.advancescripts.com/detailed/12635.html HINE Live Help is a live support chat application for website sales and support. SHINE works as a standalone live chat application and also integrates with Sugar Open Source CRM. http://www.advancescripts.com/detailed/11977.html TrioLive is a powerful web based live help solution that offers real-time messaging for sales, support, or internal communication. Increase productivity and customer satisfaction by providing immediate online assistance. Including such features as: auto-invite, country lookups, unlimited departments, multiple operators/operator groups, detailed reporting, along with numerous chatting options. Rebrandable and simple to install. TrioLive has a powerful yet intuitive public and operator/admin inter http://www.advancescripts.com/detailed/8087.html WonderAide is a pop-up live help program that will work on any web site on any server. An online/offline image button resides on your site. When online, a visitor can initiate a live help chat session with you. When offline, the customer is presented with a form to contact you. WonderAide will page you when a visitor logs in. Includes autoresponse push feature which allows you to PUSH URLs, images and autoresponse to your visitor. Multiple themes/color schemes. http://www.advancescripts.com/detailed/8086.html Professional Live Support hosting for your site, from as little as $19.95 per month. No risk - Free 7 day trail! http://www.advancescripts.com/detailed/8085.html phpMySupport is a free Live Support client written entirely in PHP with a MySql backend. The entire source code is avaliable and the current version includes; live support requests, unlimited operators and departments, traffic monitor, search engine keyword puller, PUSH urls, capture visitor info, typing message, chat logs, canned messages, easy to use admin interface and much more.. http://www.advancescripts.com/detailed/8084.html Increase sales and improve your customer relationships by rapidly responding to customer inquiries. OrbitSupport is a full featured live support system written in PHP and MySql with source code included. Features multiple departments and operators, transcripts, offline messages, canned responses and commands, and customizable templates. Also includes traffic reports and the ability to ban the ip's of abusive users. Lifetime upgrades are included and we are very responsive to feature requests. http://www.advancescripts.com/detailed/8083.html This software provides and usefull GUI for connect with your online Help Center Live script. It stays in the tray icon and popup on incoming chat. You can save login settings and it could start automatically with windows. http://www.advancescripts.com/detailed/8082.html A customer support solution that provides a real time chat service for online customers, including many features; multiple chat requests and administrators, supports multiple users simultaneously, an instant messenger interface design, online/offline/pending user display, ability to transfer guests between operators, online alerts/sound when guests are pending for support, user-editable language packs, detailed real-time statistics, daily reports calendar, online/offline/be right back status indicators, site visitor rating of live support session, FREE lifetime upgrades and a FREE Microsoft .NET Live Help Messenger downloadable Windows client. View the Live Help Screenshots http://www.advancescripts.com/detailed/8081.html Live Support Solution powered by PHP and MySQL. Fully downloadable with PHP source. Functions include: Unlimited operators, unlimited departments, initiate chat, real-time visitor traffic monitor, and more. Free Trial available. http://www.advancescripts.com/detailed/8077.html Veritim Live Supporter Pro lets you provide live support on your website to your visitors and clients. With it’s advanced technology, it can work on any hosting with PHP and MySQL. No Java or Perl modules included! Low system resource usage provides you to chat multiple clients instantly. Easy installation, advanced user interface, live chat system, infinite departments & operators, chat logs, department statuses, changeable department and operator images are some features of the huge feature list. http://www.advancescripts.com/detailed/8076.html A nice looking online support script using php + mysql + flash to operate. Wait for a representative to answer the customer, but after some while if you are offline, cusomer can send you an email. It's free to use and a working version can be see at http://www.dayanahost.com http://www.advancescripts.com/detailed/8075.html Have you always wanted to run support your users system on your site? Has the only think holding you back been the ability to program? Look no further! Onixsoft now offers the best online support center program (OSC) for sale at a reasonable price. Our software have following features: allow your users ask your manager online, allow your manager answer to your users, allow your manager view closed/open/all, themes, allow your manager change current theme with one click! http://www.advancescripts.com/detailed/8074.html LiveSys is an affordable and powerful live customer support solution that lets you be only a click away from your customers. With LiveSys you can make the most out of your web site by seeing client traffic and chat requests in real time. Because LiveSys is 100% completely browser based, you can outsource your support team to work from home, office, or anywhere in the world. We offer both a download and hosted version of LiveSys. All LiveSys versions come with a lifetime of unlimited version upgrades and patches so you always stay up to date. An open demo version is setup for you to see how LiveSys actually works on our website. For a limited time we are offering FREE professional installation and a FREE Windows software add-on. LiveSys2, version 2.0, will be released in the coming weeks. http://www.advancescripts.com/detailed/8073.html LiveSpider is a customer relationship management solution that facilitates live customer chat & support straight from your website. Features include: real-time traffic monitor, initiate chat, create unlimited departments & operators, transcripts manipulation, canned commands, operator rating & load balancing. Download Free Trial. http://www.advancescripts.com/detailed/8072.html A live Help support chat system that allows the operators of the websites to monitor their visitors as they are browsing the site and proactively open a chat session with the visitor. Other features include either text based database or MySQL database, chat notification, user is typing message, multiple chat sessions and multiple operators http://www.advancescripts.com/detailed/8071.html AlstraSoft Live Support is a PHP based customer live help software which allows you to run a profitable business offering remotely hosted live customer support service for your members. Functions include: initiate chat, referrer tracking, capture visitor data, push surveys, multiple chat sessions, canned responses, sound alert, online/offline status, leave a message if offline, email notifications, save transcripts, real time monitoring of visitors and many more. Live Support also features an automated payment membership system so that members can pay for your live support service using PayPal.com or 2Checkout.com payment gateway. http://www.advancescripts.com/detailed/8070.html phpLiveChat allows you to chat LIVE one-on-one with your customers via your website. Instantly notifies you when someone wants to chat, notifies you when a user leaves chat session, and online/offline images change on the fly. It can handle multiple support chat requests at one time, or forward chat sessions to other representatives, online sound events, initiate Chats, Track Visitors (notify you when they browse, or leave the site), push webpages, multiple departments, deptartment-specific ICONS, page multiple departments, and more. Written entirely in PHP and Javascript. http://www.advancescripts.com/detailed/8069.html Help Center Live is an extremely powerful Live Support application built in PHP with MySQL backend. Features include: Live Support, FAQ, Trouble Tickets, WinApp addon so that the application can be minimised to your windows system tray. Other features include: Unlimited Operators/Departments/Users, Unlimited Chat Sessions, Transfer Chat, Push web pages and MUCH more.. http://www.advancescripts.com/detailed/8068.html A multi-user, multi-operator, multi-department live Help support chat system that allows the operators of the websites to monitor their visitors as they are browsing the site and proactively open a chat session with the visitor. Is in PHP and uses either a text based or Mysql based database . Other features include AUTO INVITE!, referer tracking, page tracking, chat notification, user is typing message, multiple chat sessions, sound alert, leave a message if offline, push urls, quick responses, and multiple operators. runs on your server and is open source GPL. http://www.advancescripts.com/detailed/8067.html Live Chat Support Software by Axis RealLink is a excellent tool for any information technology department, or any company wishing to provide real time support for their customers. This software is written in PHP and uses a MySQL Database. The Live Chat Support software comes with an easy installation wizard to make setup a snap. End users enter the chat support system, and chat support specialist respond. All chat sessions are logged. Download and view our chat support screen shots today. http://www.advancescripts.com/detailed/8066.html Provide realtime customer support to clients and potential clients fast and easyily. PHP Live helper is an affordable alternative to other popular applications, without the monthly cost and extra software. You can access the administration area from any browser anywhere, all on your own server. Hosted and downloadable solutions available. http://www.advancescripts.com/detailed/8065.html This is an HTML, PHP3, and MySQL based Intranet application used to input trouble ticket information and output reports based on built-in queries. Current features include: Add users, Add departments (ex. IT Dept, Helpdesk, Applications, HR), Add categories for each department, Add trouble ticket/job information, Modify users, Modify/Update jobs/trouble tickets, Delete users, Delete categories, Delete departments, and Close jobs/trouble tickets. http://www.advancescripts.com/detailed/8064.html IRM is a powerful web-based asset tracking system built for IT departments and HelpDesks. It keeps detailed information about each computer, as well as a complete history and TODO repair list tracking. Key features include: Detailed tracking of computers, by RAM Types, operating systems, hard drive space, the amount of RAM, etc., The ability to search through computers, software, and jobs with powerful tools, Software tracking, with location, platform, serial numbers, comments, and version fields, Powerful tracking system, with priorities, TODO jobs, followups to jobs, and a repair history tracking, Software association with computers, license tracking, Tested in situtaions with thousands of rows of data, which IRM handled exceedingly well, Upcoming IRMPorts, detailed reports on various catagories, as well as software license # tracking, enhanced security, tracking-searches, and more. http://www.advancescripts.com/detailed/8063.html Based on PHPHelpdesk, mhd is a PHP/MySQL-driven helpdesk system for small companies and organisations. It features: Categories, departments, users, tickets, customizable emails notifications, client management, basic TID management, stock inventory and monitoring, lend/lease functionality, and Post support tickets or book equipment without being logged in. Computer management through interface to IRM 1.0.x series. http://www.advancescripts.com/detailed/8062.html phpTickets is a PHP script that allows you to manage support tickets easily. Priority system makes sure everyone is served in time. Used in real world environment to manage a hundred email per day but could possibly handle more volume. Requires MySQL and POP server. http://www.advancescripts.com/detailed/8061.html TIS-Light is a web-based and email-based trouble ticket system written in php, the email gateway is a perl script and it use a MySQL database. The script is currently translated in english, german, italian and french and to add a new language, you just need to translate one file. You can also modify the design via a CSS file. http://www.advancescripts.com/detailed/8060.html Designed specifically for webhosts, phpManager will help make your company more efficient, leaving you more time to provide a better service to your clients. The aim of phpManager is to provide a cost-effective client management system that offers the basic features essential to running a hosting company. The software is targeted at new companies that have yet to establish a foothold in the market and lack the necessary funds to invest in a complete management solution that can cost several hundred dollars. phpManager includes features such as Auto-Account creation, theme support, multiple language support, billing, ticket support as well as offering a client control panel for your clients to modify their accounts. http://www.advancescripts.com/detailed/8059.html InfinityForge is a suite of tools including a powerful ticketing system capable of handling service requests via email and web based interfaces, a client information database containing contact information, office information and documents, and a feature packed project management system allowing companies and clients to collaborate on important projects. http://www.advancescripts.com/detailed/8058.html e11 is a powerful, affordable & customizable CRM solution that includes Knowledge management solution, helpdesk, trouble ticket, routing, lead tracking, campaign, email response and queue management. Features: Unlimited no. of reps and customer queries, Internal Mail/Ticket management, Built-in Sales and Service modules, Address book, Mass mailing, Autoresponder, Exhaustive Reporting, Escalation, Task Reassignment, Routing Engine for allocating right requests/mails/tickets to right CSR/rep/employee, for online demo - http://www.e11online.com/crm/demo.html http://www.advancescripts.com/detailed/8057.html TechTables is an asset and trouble ticket management system. Written in PHP and uses the Postgresql database. Current features: View/Edit Assets; View/Edit Tickets; View/Edit Contacts; Ticket Followups. http://www.advancescripts.com/detailed/8056.html InverseFlow Help Desk is a powerful help desk tool written in PHP and MySQL. Supporting unlimited departments, unlimited techs and admininstrator monitoring the InverseFlow Help Desk has more management and ticket responce options than any other help desk system. InverseFlow Help Desk is fast, simple and effective. It is very easy to use for your customers. Some unique and awesome features include: support for custom service surveys, POP3 Ticket Grabbing, Reply Time Statistics, Mass Ticket Reply, File Attachements from ticket form and directly from E-mails, and more. http://www.advancescripts.com/detailed/8055.html A simple web-based help desk solution. OWOS Lite for PHP helps you simplify support requests, e-mail communication, organize planning and scheduling, and provide powerful access to the information you need. http://www.advancescripts.com/detailed/8054.html Ticket Operator software (Trouble Ticketing System) is a complete help desk solution for small to medium sized businesses. It provides a simple, and easy to use web interface for managing and tracking technical support problems. http://www.advancescripts.com/detailed/8053.html Desgined for use in a call center, phplog enables you to take a customer's details and then provide them with a case or reference number. The existing case can then be edited and updated with new notes or conversations every time there is a related call made. Highly customisable both in terms of what data phplog asks for and also in general appearance. http://www.advancescripts.com/detailed/8052.html PhpMyDesk contains all the basic features as required by users... as it is written in PHP it is very easy to install....Please visit the project page for more details http://www.advancescripts.com/detailed/8051.html DeskPRO is an advanced web/email support system. Features email processing, attachments, custom fields, multi lingual, calendar, tasks, instant replies, custom reporting, visible source, pms, over 60 settings, tech permissions, payment functions, advanced FAQ, saved search queries, escalations and much much more. http://www.advancescripts.com/detailed/8050.html osTicket can manage emails from an perl gateway via aliases, pop3 with crontab login, or manual pop3 login when admin is accessed. Users will received an autoresponce when they send emails or see ticket created info if using web-based form mail. They can also view ticket status online using their email/ticket# to login. Alot of built in security features and more. http://www.advancescripts.com/detailed/8049.html PHP Ticket is an advanced ticketing system, written in PHP with a MySQL backend. It includes user management through sessions, a search function and several other functions to simply ticket management. It can be hosted on any platform running PHP and MySQL. http://www.advancescripts.com/detailed/8048.html This is a simple support ticketing sytem that can be easily integrated into any PHP application. The system allows to submit tickets, reply, archive, view support history and send notifications to email. http://www.advancescripts.com/detailed/8047.html Reporting, multi-site support, email notification, web-administrated, issue history, time management and escalation. Just a summary of the features available; more are added every release. Please register at Freshmeat to be notified of new releases. http://www.advancescripts.com/detailed/8046.html PowerHelpDesk is a simple to use helpdesk software with: Windows login mask, 3 different access-levels: admin (full rights), leading postion (advanced rights), employee (basic rights). http://www.advancescripts.com/detailed/8045.html In today's market, a majority of helpdesks are built for Internet service providers, but ezyhelpdesk can be utilized by a wide range of industries. Ezyhelpdesk is capable of handling unlimited departments and staff assisting users. Clients can either submit support requests via E-mail which will be logged into ezyhelpdesk or they can use a web based submission form. http://www.advancescripts.com/detailed/8044.html HOT is a user-friendly helpdesk/trouble-ticket system written using PHP and MySQL. It is very powerful, easy to administer, quick to configure and is designed using CSS and compliant code to allow for easy theme changes. http://www.advancescripts.com/detailed/8043.html The jab:ITS Incident Tracking System provides a browser-based help desk system for tracking and reporting customer support issues and occurrences. Its features include user registration and login, ability for customers to add and modify their own incident items, ability to search incident database, email notification, message posting for discussion of issues, and more. http://www.advancescripts.com/detailed/8042.html IssueTrak is a leading provider of 100% web-based Help Desk, Support Desk, Asset Management, and Issue Tracking Solutions. Our customers in 13 countries around world include Exxon, EDS, Sprint, Time Warner, Verizon, Knight-Ridder, Ralph Lauren, AC Nielsen and hundreds more across 21 major industry groups. The IssueTrak solutions provide a complete problem resolution engine, including a two-level knowledge base, Active Directory/LDAP support, incoming e-mail support and a complete Asset Management solution. Based on Microsoft SQL Server Data Base technology, the IssueTrak solutions are designed from the ground up to be extremely easy to use, installs in less then one day, provides 100% remote web access We provide the best technical support and customer care in the industry and continue to have nearly 100% customer satisfaction. http://www.advancescripts.com/detailed/8041.html The Systems Panel features 6 functions for organizing any size IT department. These features include knowledge base, ticket system, contact directory, and system inventory. In addition it can be implemented along side your company Intranet site, so users can enter trouble tickets right from their web browser. http://www.advancescripts.com/detailed/8040.html Ware Support is a full-featured help desk and support ticketing system developed in PHP and MySQL. This system allows you to setup unlimited representatives, tickets, and users, categorize tickets, prioritize tickets, assign representatives to specific categories, customize alerts, and much more. Licenses are $50.00 which includes unlimited upgrades for life. http://www.advancescripts.com/detailed/8039.html Dapper Desk is a customizable PHP/MySQL based customer support system compatible with Linux, Windows and Solaris. Customers can initiate tickets via email or by logging into the web interface. Ticket ID numbers remain in subject of email tickets. Status codes are color coded and customizable. Supports unlimited techs/admins and customers. Wireless PDA module allows you to answer tickets on any PDA or cell phone with HTML capable web browser. Paging feature. Also features: Custom autoresponse messages, FAQ manager, and customizable themes. http://www.advancescripts.com/detailed/8038.html Flextic is full featured live support package. More personalization function, easy to use client interface for your visitors, manage ticket, faq, news, newsletter, template, validation, statistic, option, skin, languages, ... Create a lot of groups for most powerful use of user/admin Area, create staff, admin, superadmin, user, validator, ...Simple installation procedure and full support. Licensed area where download new skin, languages, update/upgrade and bug fix. http://www.advancescripts.com/detailed/8037.html Support Center is a PHP/MySQL based customer support system that allows multiple technicians to support multiple users. Your users can submit tickets via web and email, they will be informed about the progress of their requests for each step completed, and can enter to verify the state of their application, their history and account info. Features: knowledge base, optional user registration, multiple languages support, email notifications to users and technicians, unlimited technicians, unlimited custom fields, tech permissions, email templates, customizable user interface, predefined replies, private messaging between staff members, manage user database, view customer's support history, and more. http://www.advancescripts.com/detailed/8036.html The PHP Support Desk is a PHP/MySQL-based fully customizable support desk system with a multitude of features that will streamline your entire customer relation network. Among the other varied facilities you can now provide your users with an option of an online call center. Grouped under the category of a support system, The PHP Support Desk functions to notify the technicians upon the arisal of a problem. http://www.advancescripts.com/detailed/8035.html This Help Desk does not require MySQL Database. It takes the Query, assigns a Ticket Number, Sends an Auto Respond Email to the client and an email to you with all the info. http://www.advancescripts.com/detailed/8034.html Easy Help Desk is a powerful customer support system that written in PHP and Mysql. it also comes with the Knowledge base built in... and more... http://www.advancescripts.com/detailed/8033.html ExoPHPDesk is a HelpDesk for Internet companies that require communicating with their customers. Includes Admin Area, Staff Area, Member Area. With a fast,easy template and Live chat system, it is the superior one. Add/Edit/Delete/Email Admins,Staff,Members. Create/Edit/Delete/Close/Open Tickets. Send/View/Delete/Reply Private Messages. Add/Edit/Delete F.A.Q. in Integreted Knowledge Base. Fetch Mail through any Mail server and convert to tickets. Ability to search tickets. ADD/EDit/Delete staff notes viewable by staff/admins. IP Lookup feature to check the server status of specific ports. Mail Piping, Unlimited Saved Responses, TroubleShooters. And Much Much More. Easy Web-Based Installation. http://www.advancescripts.com/detailed/8032.html Triangle Solutions Ltd has developed an application which allows you to offer your web site users a way to request Support Tickets. Through the admin side of the application you can set up user accounts. These Users may then log into the Client side and write any amount of requests to the system. On submitting a request the request is emailed to the Administrator's email specified within the Config file. Attachments can be uploaded to an individual post. This may well be a screenshot or document explaining things a little more. Message thread is maintained within the emails sent back and forth. Self User Registration added, this is switchable within the configuration file of the application http://www.advancescripts.com/detailed/8031.html Anteil is a PHP/MySQL-driven Web-based Customer Relationship Management (CRM) application designed to help you better identify, attract, retain, service and support customers. Employing full Web architecture, this open-source solution is a fast and easy way for your company to implement a basic CRM application. At the same time, it gives programmers a head start in developing a more customized solution. Main features include: Consolidated account information, Contact manager, Sales opportunity manager, Corporate communications, Calendars, Sales forecasting system, and High-level security. http://www.advancescripts.com/detailed/8030.html phpSupport was designed for a simple but easy install. This system will allow users to submit trouble tickets via a web form, and a email gateway. phpSupport gives you the option to email the creator of a trouble ticket when updating or closing out a trouble ticket. http://www.advancescripts.com/detailed/8029.html Free Call Center Software, Info Call Center to support your business customer support needs. This free Customer Support Info Call Center Software allows users to submit call center tickets, and call center staff to review and respond to calls. Quickly log support calls to the customer support database. Call Center Software can be used to improve the efficience of any department of organization. Please visit our web site for info call center screen shots, software. Check back often we constantly update this help desk call center software. http://www.advancescripts.com/detailed/8028.html Free Help Desk Software developed in PHP. This Customer Support Software is best suited for handling help desk calls in an I.T. department but can easily be modified to fit other needs. Please visit our site to download the free software, and try a live online demo of the help desk software. We update our helpdesk software regularly in response to customer feedback and to ensure maximum compatibility, so please check our web site often for free updates. Now supports MySQL or Access Database backends. http://www.advancescripts.com/detailed/8027.html A fully-integrated suite of PHP web-based call center software tools. http://www.advancescripts.com/detailed/8026.html Call Center Reloaded is an excellent free web based call center. This software is written in php and uses a MySQL backend. The free call center software “much like a help desk” was written in order to allow small to medium size call centers to document and priorities inbound calls. C.C.R. features call center users, including managers, technicians and special access technicians. The Call Center Software also has an easy installation wizard, which allows the installer minimal knowledge of PHP and MySql. Please visit our web site to download the free call center software, view screen shots, and take a live call center demo. http://www.advancescripts.com/detailed/8025.html Free Help Desk Software by Help Desk Reloaded. Free web based PHP helpdesk software using a MySql database for true cross platform capability. This Help Desk Customer Support Tool is being used by profit and non-profit organizations globally. The Help Desk Software has been tested extensively on WinNT, Apple OS X Server and Linux. End users create support tickets, help desk managers and technicians then login to the help desk and enter resolutions or search threw past calls. This free Help Desk Package includes an automatic install script minimizing your need to deal with MySQL directly. We have also just recently updated the software, so check our web site often for updates and new features added to this exciting free project. www.Helpdeskreloaded.com http://www.advancescripts.com/detailed/8024.html Cerberus Helpdesk is built on an open architecture that adapts to the specific needs of your business. It streamlines the e-mail response process by collecting and providing pertinent information associated with your customers. Cerberus delivers a highly-customizable, intuitive interface packed with an abundance of powerful features, such as: an exceptionally adaptive anti-spam system, comprehensive search and customer history functionality, e-mail templates for standard responses and canned text, an extensive reporting system, a central knowledgebase providing solutions to previously addressed issues, multiple department and e-mail address support, project and task tracking, emerging automated agent behavior and much more! These built-in features empower your agents, enabling them to efficiently manage an ever-increasing influx of business e-mail -- while contributing to the company's global knowledge pool and reducing customer service costs. Such productivity leads to increased customer satisfaction and loyalty, which brings you more repeat business from current customers and a higher conversion rate for new leads. It turns satisfied customers into advocates. http://www.advancescripts.com/detailed/8023.html h2desk is the powerful way to provide online support to your customers. From small businesses to larger corporations, the help desk will streamline your online communication with your customers - your business will save time and money. Create, manage, and overlook unlimited staff members, departments, and tickets. Configure powerful auto-replies and populate the built-in knowledge base. Seamlessly integrate the system into your web site. Download your free trial today. http://www.advancescripts.com/detailed/8022.html Omnistar Live is a comprehensive Customer Relationship Management solution that provides help desk trouble ticket tracking and more. Help desk tickets can be submitted via email or directly through a customizable support request form. Responses to help desk tickets can even be directly added to a searchable knowledgbase. In addition to providing help desk management Omnistar Live also includes a Live Online Chat component that will allow your sales a support representatives to chat directly with all your web site visitors in real time. http://www.advancescripts.com/detailed/4223.html The swDesk Online Support System is an innovative customer relationship management (CRM) software solution designed to help manage customer requests with greater efficiency and accuracy. An advanced application with a wide range of features, swDesk ensures that your company delivers the highest level of customer service and support. Features include a powerful knowledge base, unlimited number of tickets allowed, attachments support, customizable interface, performance tracking. http://www.advancescripts.com/detailed/3838.html Accliptic Support is a web-based customer relationship management software for small and medium sized businesses. The product of three years of development, Accliptic Support provides a powerful - yet flexible - means to connect with one's customers and sales prospects. Software includes: Customer inquiry tracking and response functionality, web and email based inquiry submission, customer discussion forum, fully-searchable knowledge base, CSR-to-CSR mail, notices, and much much more. http://www.advancescripts.com/detailed/3243.html Help desk software is vital to the success of your help desk and customer support staff. Tracking and responding to help desk calls is faster and more efficient when using well designed help desk software. This design of this software comes from many years of help desk experience working in a help desk environment. All the basic tools for running a successful help desk are included in this help desk software package. http://www.advancescripts.com/detailed/3206.html Omnistar Live is a dynamic live chat and customer support management solution. You may chat with your site visitors, log support issues in a dynamic help desk and create a knowledgebase of information. http://www.advancescripts.com/detailed/1526.html Construction Management Software is a solution for builders and contruction groups to manage construction projects. Let your clients stay up to date on their projects online with this construction management software. Create a project, add tasks, clients then log in and can place comments on each task, view estimated completion dates and the status of each task. Keep your client satisfaction high, by keeping them informed of the project. http://www.advancescripts.com/detailed/1354.html The jab:ITS PHP/MySQL Incident Tracking System for Intranets provides a browser-based means of tracking and reporting customer support/help issues and occurrences. http://www.advancescripts.com/detailed/1202.html Improve the quality of your support by providing an integrated help desk solution that effectively manages and controls your support traffic. SupportTrio includes an impressive set of features including: Advanced Email Parser, Multiple POP accounts. Multiple ticket views/layouts, template system, assign/merge/resolve/close ticket options, central CSS file, graphs of reports, integrated knowledgebase, personalization options, troubleshooters and much more. http://www.advancescripts.com/detailed/1197.html eForcer sets new frontiers in web based helpdesk software and has been designed exclusively for you. Just think, when your customers use eForcer help desk, they will be able to, amongst others : 1. Submit support requests (tickets) immediately at anytime of the day or night (now that's what we call reaction). 2. View the status of their tickets from anywhere and be satisfied in the knowledge that you are progressing matters on their behalf (instant customer satisfaction). Find solutions to their problems in eForcer's powerful knowledgebase. eForcer's major features include : 1.Unlimited departments - the software evolves with your business 2. Unlimited staff members - eForcer also caters for continuity of service 3. Department custom fields - eForcer allows for change when you do 4. Customize emails, headers & footers - enables personalization for a friendlier customer interface 5. Automatic ticket management - considerably reducing the amount of time spent on administering the system 6. Ticket search engine - to quickly find the logged query for a forgetful customer 7. Move tickets between departments - providing for easy escalation 8. Client email notifications on/off - your customer can choose whether or not they want to receive notification as the incident is progressed through to resolution i.e. they do not want badgered. 9. Advanced knowledgebase - quickly and easily gain access to solutions of a similar nature 10. Ability to create tickets from emails - speed up the logging process 11. File attachments - for the provision of additional evidence and information 12. Customer surveys - a built in quality improvement process 13. Staff private messages - allows staff to seek online help from their colleagues 14. Private staff comments - provides for associated notes relative to the customer and/or query 15. Admin ticket creation - caters for ad-hoc tickets - always useful for software improvements and internally identified problems 16. Knowledgebase articles rating - enables immediate customer feedback on information quality 17. Knowledgebase articles comments - offers your customer the facility to comment on the usefulness or otherwise of the article base 18. Download area - for software and supporting information downloads 19. Link knowledgebase articles to downloads - associate similar/useful information as optional download 20. Staff permissions management - You can actually personalize the system for individual members of staff by enabling or disabling functions - great for training and new starts ! 21. Announcements - be informative, publish useful information for immediate customer access Instant Solution technology - eForcer uses IST (Instant/Intelligent Solution Technology) to extract articles from the knowledgebase based on the keyword density of the ticket. It then displays these articles as a potential solution to their problem. In our experience, nearly 80% of tickets are closed after this point. This one aspect alone will more than pay for the software ! 22. Mass action on tickets - save time by responding on mass to customers experiencing the same incident 23. Predefined replies - react immediately to known incidents by selecting from previously created responses 24. Email and IP bans - blacklist individuals/PCs from accessing the system thereby reducing time wasting 25. Multilingual - use the same system in all your offices regardless of where they are located Today, virtually every company is expected to have a Customer Support Department - your company's reputation depends on it ! This one crucial aspect can make or break your business - don't believe us? Your own personal experience will tell you that you don't feel comfortable doing business with companies who: fail to respond when they say they will don't understand your problem cannot even pronounce, never mind spell, your name why should your business experience be any different? http://www.advancescripts.com/detailed/947.html Customer Helpdesk provides support for your customers with traceable communications through support ticket. Create and manage helpdesk support issues easily. Display tickets according to priority. Reply using canned messages. Integrate to FAQ Support. Upload file attachments. Support tickets forwarded to knowledgebase and more features. http://www.advancescripts.com/detailed/805.html Our business is to help you with the Goldmine Customer Relationship Management software.