http://www.advancescripts.com/rss/314.htmlCustomer Support RSS feedsen-usCopyright (c) AdvanceScripts All rights reserved. http://www.advancescripts.com/detailed/8613.html Inquiry Handler allows you to keep track of your customers' questions and potential sales. Your customers can check on their inquiry status, and update their inquiry. Features Open/Closed and high priority inquiry settings. http://www.advancescripts.com/detailed/8612.html Ox-Support is an online support ticketing system written in Perl. Main features include: a full browser based administrative control, built-in FAQ system, searchable ticket database, email notifications, and easy ticket and user management. http://www.advancescripts.com/detailed/8611.html SupportMan is a simple support request tracking script. It allows for users to submit problems with their hosting accounts and allows administrators to easily see and resolve the problems. http://www.advancescripts.com/detailed/8610.html Add life to your website, instantly chat with visitors on your website. Ox-LiveSupport can accommodate unlimited customers at no extra cost nor monthly fee, install and run from your website. Features: Admin Control Panel; Users Interface; On-Screen Alert that notifies you of Awaiting, On-hold and Active users; Optional Hold or Awaiting Time - shows users how many users are ahead of them and estimated awaiting time; Push Page Technology; Tech can view/delete report and full users and technician text chat records; Uses HTTP Protocol - supports firewalls; Browser-based Chat - No client software to install and Works with browsers 4.0 and higher. http://www.advancescripts.com/detailed/8609.html Fully automated web based help desk. Features ticket submission via forms and email, unique ticket number assigned to every request, unlimited forwarding for escalation and additional info requests, chat style comments to facilitate internal correspondence, automated FAQ maintenance, templates based customization, easy setup and more. Standard and SQL editions available. http://www.advancescripts.com/detailed/8608.html Perldesk is a fully featured help desk system that is an ideal solution for companies with more than one technician who support several users. Main features include: Email submissions, staff logging, knowledge base, user registration, and many more. http://www.advancescripts.com/detailed/8607.html Real-Time Online Chat Support Software. Live Advisor gives your website customers/visitors instant access to real-time technical support or a Live Advisor for pre-purchasing questions. Runs in the background, and has auto chat window pop-ups with audio alerts, so your administrator is sure to get notified of every new chat session. http://www.advancescripts.com/detailed/8606.html SuperDesk is a help desk script, written in Perl, designed to allow a web site's staff to manage requests from its users in a well organised manner. It is completely customizable, easy to use, and is fully controlled by an integrated Control Panel. SuperDesk has full support for both text and HTML emails, and also email attachments. All aspects of SuperLinks can be controlled from its Control Panel including, but not limited to, category management, ticket management, backup & restore functions and general options that control what features are available to the visitor. http://www.advancescripts.com/detailed/8605.html Provide 1 to 1 Live Chat with your customers and website visitors while your online. Features Include: 1 to 1 Live Chat, Admin screen to view all help requests, Easily turn Live Help On or Off, Supports multiple help requests, Converts to an enquiry form when your offline, Customizable colors, Easy to install and operate. http://www.advancescripts.com/detailed/8604.html OTRS (Open Ticket Request System) is an open source Ticket Request System and email management system with many features to manage customer telephone calls and email. The system is built to allow your support, sales, pre-sales, billing, internal IT, helpdesk, etc. department to react quickly to inbound inquiries. http://www.advancescripts.com/detailed/8603.html The CGIResource.de Supportsystem is a Ticket-ID based support system. Users can add their questions, have full control of their tickets and can access their status anytime. The admin receives the mail and answer the question via Web. The script requires MySQL and some other Modules. You can change the design easily and change the names of the CGI-Files. http://www.advancescripts.com/detailed/8602.html rEmindZ automatically sends an e-mail to your client, 7 days before payment of an invoice is due. The e-mail tells the client the date of the invoice and when the payment is due. rEmindZ can be used for other reminders. http://www.advancescripts.com/detailed/8601.html WonderDesk is a fully automated Web based help desk program. Your customers are notified via email each step of the way, throughout the duration of their support request. At any time, they can log back in and check the status or update their support request. They can also work one on one with the technician that is assigned to the support request. Other main features include: complete organization for your company, designed for the Internet or Intranet, allows you to hire remote technicians, automatic notification to the technicians via email or pager, efficient point and click interface, fully searchable database including customer history, tons of statistics, and much more. http://www.advancescripts.com/detailed/5713.html Manage support requests & questions from customers with ease in an organized and professional manner. ActivDesk also eliminates any spam related problems when dealing with customers or potential customers. It comes with fully customizable customer control panels, admin panel, support staff access levels, knowledge base functionality and many more. http://www.advancescripts.com/detailed/343.html It is an easy way to store all of your customer's data efficiently & for very fast retrieval whenever you need it! http://www.advancescripts.com/detailed/342.html It allows for users to submit problems with their hosting accounts and allows administrators to easily see what needs to be done.