http://www.advancescripts.com/rss/20.htmlCustomer Support RSS feedsen-usCopyright (c) AdvanceScripts All rights reserved. http://www.advancescripts.com/detailed/12915.html Well documented open source CRM software package to do just about everything! It's 100%, easy to install and can be up and running in minutes! http://www.advancescripts.com/detailed/10324.html Liberum Help Desk is a free, web-based application for managing support requests with in a small business or organization. It is written in VB Script/HTML and runs on Windows NT with IIS. Features: Completely web-based, Uses Windows NT authentication, so you don't need to manage another database of users, Allows for better communication between users and support reps where users can view progress on problems and submit additional information, Built-in reporting to keep track of support reps, which departments are making requests, and what types of problems are being reported, Easily customizable to fit your needs, and more. http://www.advancescripts.com/detailed/10323.html Liberum Help Desk is a free, web-based application for managing support requests with in a small business or organization. It is written in VB Script/HTML and runs on Windows NT with IIS. Features: Completely web-based, Uses Windows NT authentication, so you don't need to manage another database of users, Allows for better communication between users and support reps where users can view progress on problems and submit additional information, Built-in reporting to keep track of support reps, which departments are making requests, and what types of problems are being reported, Easily customizable to fit your needs, and more. http://www.advancescripts.com/detailed/10322.html Work smarter with Online Work Order Suite (OWOS): Professional Edition, the web-based help desk solution. OWOS Pro helps you simplify support requests, e-mail communication, organize planning and scheduling, and provide powerful access to the information you need. http://www.advancescripts.com/detailed/10321.html eu Help Desk is designed to help you cope with overwhelming customer support issues. It allows you to save time while allowing your customers/visitors to find answers that they need. You have the ability to prioritize support issues in any order, assign them to representatives create relations between individual issues. http://www.advancescripts.com/detailed/10320.html A simple web-based help desk solution. OWOS Lite helps you simplify support requests, e-mail communication, organize planning and scheduling, and provide powerful access to the information you need. http://www.advancescripts.com/detailed/10319.html Virtual Support Office XP Web Based Help Desk Software Solution allows you to forge strong relationships and increase customer satisfaction, while dramatically streamlining support operations. http://www.advancescripts.com/detailed/10318.html Web Trak is a web based help desk tracking program. It is fully customizable and runs with a Microsoft Access or Microsoft SQL Server database and Internet Information Server. Web Trak v3.0 will be released in early 2004. Purchasing now will give you a free upgrade. http://www.advancescripts.com/detailed/10317.html TiNSupport provides you with the ability to have one-to-one conversations with many clients. The client interfaces with a single support person whilst that support person can be having several different conversations. Features of the helpdesk chat application include; 1. HTML formatting 2. Preformated responses 3. The ability to ban chatters 4. The designation of support requests 5. The ability to save conversations 6. Multiple skins 7. The ability to collect and collate web stats using the content management system. http://www.advancescripts.com/detailed/10307.html TERAWAY LiveHelp is a live customer support software for your site that enables visitors to communicate with your sales representatives in real time through web based chat. By delivering live support your site visitors don´t have to leave your web site, or wait for an email reply to get answers to their questions, they just click a live help button and are connected with one of your customer service representatives. Your company representative then assists the visitor by providing information, links, graphics, or even guiding the customer through your web site. TERAWAY LiveHelp is the perfect Live person alternative at a fraction of the cost! http://www.advancescripts.com/detailed/10306.html Web-based software for Contact Management and Sales Force Automation. The sales team security model is flexible enough to handle any type of sales team hierarchy. Allows for monthly planned, forecast, and actual sales figures. Includes unlimited actions for every contact. Also has reminders which will alarm to alert you of a: tickle date, follow-up, meeting, etc. Integrates with our project manager, calendar/scheduling manager, time sheets, invoicing and help desk software upon installation. Fully configurable and customizable ASP source code. http://www.advancescripts.com/detailed/10305.html A powerful and scalable web based CRM system integrating all areas of a business including Sales & Marketing, Services, Support, Quality Assurance and Reporting. Features include email notification, file upload, password encryption and much more. http://www.advancescripts.com/detailed/10304.html Are your web FAQ actually the most Frequently Asked Questions about your goods and services? ...Introducing our eFAQ 24/7 Instant Service tool... The most cost effective and efficient method for improving customer satisfaction. eFAQ is a good CRM tool. It automatically compiles a list of the FAQs from your customers and allows your customers to rate these answers thus creating a dynamic and valuable knowledge base for you and your customers! eFAQ is a powerful marketing tool. With your ability to view the most frequently requested answers you can provide your customers with what they want. Secondly the FAQ can be opened in a companion browser which has a small section for your rotating advertisement. You can therefore advertise to potential customers while they surf. http://www.advancescripts.com/detailed/10303.html Polar HelpDesk is a 100% web based application that allows you to establish: online support centre for customers on your web site; internal support place for your employees, placed on Intranet. With Polar HelpDesk you can: improve your current support towards the clients; capture the data and create a knowledge base to be efficiently used by your staff and your customers; have better control over the support process resulting the increased custmer service quality; have ready calculations and reports for the support team payments; customize and change your support system to best suit your clients and your staff. http://www.advancescripts.com/detailed/10302.html Live help chat for sales and support powered by Real Assistant. Key features: passive and proactive chat, unlimited ops, custom status images, unlimited zones per op, stored responses, operator session logs, chat logs and stats, web based message management, and more... http://www.advancescripts.com/detailed/10301.html Synergy Client Manager is a complete middleware solution for small contractors. Includes: Client management (addresses, phone numbers, etc); Task/Work Order Management (clients can request and track work orders); eNote Manager (clients can send notes and store them - clients do not have to have email); Invoice Manager (post invoices, send email notifications, accept online payments) and MORE! http://www.advancescripts.com/detailed/10300.html Help Centric is a comprehensive, flexible, and portable ... web-based Help Desk System. Automatic responses to tickets, e-mail notifications, customer profile matching and a feature-rich knowledge base put Help Centric in a league of its own. Common help desk requests are handled quickly using the preset automatic responses. Help Centric comes with a Help Ticket History and Tracking module. There are separate web applications provided for administrators and tech support staff. Customers can open their own tickets! Includes a FREE contact manager. Interfaces with our Project Management, Time Sheets, Calendar/Scheduling, Help Desk, and Billing products. Customizable ASP Source code. http://www.advancescripts.com/detailed/10299.html Multilanguage web application for documenting your business activity on internet or intranet. Supports selective access to different application parts. Create different documents: invoices, orders, receive list, track projects, consolidate and set POS data, control inventory , sales order processing ... maintain products and partners list and view reports. Pure ASP 3.0 , no DLL , use Access or MS SQL Server. http://www.advancescripts.com/detailed/10298.html Free ASP Web Based Help Desk Software, this is the best free help desk software. Includes Support for Access or M.S. SQL server for the database backend. Features Help Desk Web Based Installation wizard for easy setup. Knowledge base search, trouble ticket escalation and email support. Zen Help Desk Software is free, professionally designed and developed to enhance your companies customer support needs. Don’t pay for Help Desk Software, download and demo it now for free. http://www.advancescripts.com/detailed/2462.html This script is helpful for the users to create a custom field to track their business clients in an user friendly mode. This tool is tailored with specialised custom fields and those fields can be changed according to the business processes. Some features of this tool are, customizable reports, technical support via email, automatic email notification, masked entry data input. http://www.advancescripts.com/detailed/1984.html This script is helpful for the business administrators who want to manage their customers through their website. It develops customer relationship with the executives and to retain customer enquiries. Some key features of this tool are, it provides better customer support service, this program could be integrated with phone, web and email, supports online customer self service and produces reports, escalations and mail notifications, it has highly customizable fields and interface and easy to setup and to use. http://www.advancescripts.com/detailed/1892.html ASP Scripter Live Support provides the best way for live support which acts as an efficient tool to contact with the guest and clients at once. This chat has a complete web based administration. More special features are added to this ASP Scripter Live Support for the benefit of the web administrators. http://www.advancescripts.com/detailed/842.html For visitors - an organized knowledgebase, searching & sorting capabilities, and question submissions (with suggested solutions shown). Attach files or vote on KB items. Customer service reps get email notifications, customizable fields, automatic issue history tracking, management reporting (by specified dates) & more. Many extra features for information sharing online - anytime. (To Do lists, upload manager, contacts book…) Includes FTP install, source code, support, free upgrade & guide. $155 http://www.advancescripts.com/detailed/485.html An online trouble ticket help desk with knowledge base, multi language support and color customizable. Easy to use and customer friendly