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Customer Support
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| IssueTrak is a leading provider of 100% web-based Help Desk, Support Desk, Asset Management, and Issue Tracking Solutions. Our customers in 13 countries around world include Exxon, EDS, Sprint, Time Warner, Verizon, Knight-Ridder, Ralph Lauren, AC Nielsen and hundreds more across 21 major industry groups.
The IssueTrak solutions provide a complete problem resolution engine, including a two-level knowledge base, Active Directory/LDAP support, incoming e-mail support and a complete Asset Management solution. Based on Microsoft SQL Server Data Base technology, the IssueTrak solutions are designed from the ground up to be extremely easy to use, installs in less then one day, provides 100% remote web access We provide the best technical support and customer care in the industry and continue to have nearly 100% customer satisfaction.
| | Price:$750 per advanced user Rate: 0.0(out of 5) Vote:0 |
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| Easy Help Desk is a powerful customer support system that written in PHP and Mysql. it also comes with the Knowledge base built in... and more...
| | | Price:100 Rate: 0.0(out of 5) Vote:0 |
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| A simple web-based help desk solution. OWOS Lite for PHP helps you simplify support requests, e-mail communication, organize planning and scheduling, and provide powerful access to the information you need.
| | | Price:$150 Rate: 0.0(out of 5) Vote:0 |
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| This Help Desk does not require MySQL Database. It takes the Query, assigns a Ticket Number, Sends an Auto Respond Email to the client and an email to you with all the info.
| | | Price:1.00 Rate: 0.0(out of 5) Vote:0 |
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| osTicket can manage emails from an perl gateway via aliases, pop3 with crontab login, or manual pop3 login when admin is accessed. Users will received an autoresponce when they send emails or see ticket created info if using web-based form mail. They can also view ticket status online using their email/ticket# to login. Alot of built in security features and more.
| | Price:Freeware, GPL Rate: 5.0(out of 5) Vote:1 |
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| Triangle Solutions Ltd has developed an application which allows you to offer
your web site users a way to request Support Tickets.
Through the admin side of the application you can set up user accounts. These
Users may then log into the Client side and write any amount of requests to the
system. On submitting a request the request is emailed to the Administrator's
email specified within the Config file.
Attachments can be uploaded to an individual post. This may well be a screenshot or document explaining things a little more.
Message thread is maintained within the emails sent back and forth.
Self User Registration added, this is switchable within the configuration file of the application
| | | Price:Freeware Rate: 0.0(out of 5) Vote:0 |
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| With 3 simple steps you will have Ticket Support Script installed on your website. You receive full source codes and you can modify them. Ticket Support Script works on any web browser - Internet Explorer, Mozilla, Netscape, Opera, Safari, etc... You will not have to worry about 2 or more people replying to the same email messages because with Ticket Support System multiple support operators can reply to clients' questions without overwriting each others replies. You can install Ticket Support Script on ALL your websites. Free installation. Multiple support members - create as many support operators as you want. You can create operators to only view and reply the tickets or administrators to manage operators and options. File uploads - allow or disallow files uploading when posting or replying to a ticket. Built-in search engine helps you find a ticket using ID, name or email address. Ticket Status - create different ticket statuses - Replied, Currently processing, Closed, etc… Ticket Category - let users specify the category for each ticket - Sales, Technical, Billing, etc. We do all kind of custom modifications to the script. With Ticket Support Script you can be 100% sure that you will receive all clients requests and they will read your replies!
| | | Price:$ 45.00 Rate: 0.0(out of 5) Vote:0 |
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| Increase sales and improve your customer relationships by rapidly responding to customer inquiries. OrbitSupport is a full featured live support system written in PHP and MySql with source code included. Features multiple departments and operators, transcripts, offline messages, canned responses and commands, and customizable templates. Also includes traffic reports and the ability to ban the ip's of abusive users. Lifetime upgrades are included and we are very responsive to feature requests.
| | | Price:$99 Rate: 0.0(out of 5) Vote:0 |
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| Free Call Center Software, Info Call Center to support your business customer support needs. This free Customer Support Info Call Center Software allows users to submit call center tickets, and call center staff to review and respond to calls. Quickly log support calls to the customer support database. Call Center Software can be used to improve the efficience of any department of organization. Please visit our web site for info call center screen shots, software. Check back often we constantly update this help desk call center software.
| | | Price:GPL Rate: 0.0(out of 5) Vote:0 |
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| Costing only $8.00, the professional version of the highly popular Fast Track Sites Trouble Ticket System is extremely affordable. This new and improved version has a large amount of features including: a better GUI, User Administartion, custom problem categories, emailing options, and much much more. This version contains a completely redesigned User Interface, and the underlying code has also been reorganized to allow you greater control over your customer's tickets, and also makes it a better experience for them by allowing them to easily see which ticket are open or closed, and also when they were updated. The new design of the Fast Track Sites Trouble Ticket System Pro Edition also allows for easy changes to it, the stylesheet has been redone for ease of changes.
| | | Price:8.00 Rate: 0.0(out of 5) Vote:0 |
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